Terms & Conditions

Rekey Auto Locksmith is a mobile automotive locksmith service registered in England and Wales. Company Name: Rekey Auto Locksmith Company Number: 17109386 Base: Shrewsbury, Shropshire Phone: 07919 717173 Email: support@rekey.co.uk By engaging our services — by phone, online, or in person — you agree to be bound by these Terms and Conditions.

We provide a range of mobile automotive locksmith services including, but not limited to: vehicle key cutting and programming, spare key creation, all-keys-lost replacement, key fob and remote repair, proximity/smart key programming, and emergency roadside assistance. Services are offered throughout Shrewsbury, Shropshire, and surrounding areas within our operational coverage zone.

Bookings may be made by telephone, via our website quote tool, or by direct contact. Acceptance of a booking is confirmed when we agree to attend. Emergency call-out services are offered 24/7 where possible, but we cannot guarantee a specific arrival time. Response times depend on location, current workload, and road conditions. We will advise an estimated arrival when you call.

A call-out fee of £50 is charged upon booking attendance. This fee covers our travel, initial assessment, and diagnostic setup at your location. It is not an additional charge — it is deducted in full from the total invoice upon job completion. The call-out fee is non-refundable if the job cannot proceed due to the customer's failure to provide required documentation, refusal to allow work to commence, or provision of inaccurate information.

We are legally obligated to verify that any person requesting key programming or vehicle access services is the lawful owner or an authorised keeper of the vehicle. Before work commences, you must provide: • Valid government-issued photo ID (driving licence or passport) • Proof of vehicle ownership or keeper status (e.g. V5C logbook, insurance certificate, or finance agreement in your name) We reserve the right to refuse service if satisfactory documentation cannot be provided. No refund of the call-out fee will be issued in such circumstances.

We reserve the right to refuse, cancel, or cease any job at our discretion. This includes, but is not limited to: • Situations we deem unsafe, unlawful, or suspicious • Failure to provide required identification or ownership documentation • Abusive, threatening, or intimidating behaviour towards our technicians • Any circumstance where we reasonably believe the service may facilitate unauthorised vehicle access In such cases, no liability will arise from our refusal or cancellation.

We carry out a diagnostic assessment prior to commencing any programming or electronic work. This assessment is advisory and does not constitute a guarantee of the vehicle's overall condition. We are not responsible for pre-existing faults, underlying electrical issues, worn locks, damaged ignition barrels, or faults in the vehicle's immobiliser, ECU, BCM, or wiring. If a hidden fault prevents job completion or causes a further issue, no liability will be accepted for that pre-existing condition.

Modern vehicle security systems are highly complex. Key programming, immobiliser work, and ECU interaction carry an inherent risk of unexpected system responses, including (in rare cases) immobiliser lockout or module error. By requesting programming services, you acknowledge and accept: • Rekey Auto Locksmith shall not be liable for any ECU, BCM, or immobiliser faults arising from programming procedures on vehicles with pre-existing or latent system issues • We will not accept liability for consequential losses including recovery costs, dealership reprogramming charges, or vehicle downtime • We will always inform you of any known risks before proceeding

All keys and remotes supplied by us carry a 12-month warranty against manufacturing defects. This warranty does not cover: • Physical damage from misuse or accidental breakage • Faults arising from the vehicle's own electronic systems • Keys or remotes supplied by the customer If a key or remote fails to function correctly after job completion due to a fault on our part, we will return to rectify it at no additional charge. Please contact us within 7 days of service completion.

Payment is due upon completion of the work unless agreed otherwise in advance. We accept cash, bank transfer, and card payments. The applicable payment methods will be confirmed at the time of booking. The total price will be confirmed before work begins. We do not carry out work without prior price agreement.

To the fullest extent permitted by law, our liability is limited to re-performing the service in question or refunding the amount paid for that specific service. We do not accept liability for any indirect, incidental, or consequential losses, including: • Loss of income or earnings • Vehicle downtime or hire costs • Recovery, towing, or repatriation charges • Data loss or software corruption • Any dealer or third-party reprogramming fees Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or any liability that cannot be excluded by law.

You agree to: • Provide accurate and complete information about the vehicle and your location • Ensure safe and reasonable access to the vehicle • Follow any reasonable instructions given by our technician • Not misrepresent your authority over the vehicle Failure to comply may result in delays, refusal of service, or additional charges.

We collect and process personal data (including name, phone number, vehicle registration, and location) solely for the purpose of providing our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data will not be sold or shared with third parties except where required by law. For enquiries about your data, contact us at support@rekey.co.uk.

We reserve the right to update these Terms and Conditions at any time. The current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised Terms.

These Terms are governed exclusively by the laws of England and Wales. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.