Our customers aren't just transactions — they're the reason Rekey exists. If something has gone wrong, or you simply want to talk to us, our customer care team will drop everything to help you.
Every decision we make starts with your wellbeing. We never cut corners and we never leave a customer unsatisfied.
When you contact us, you speak to a member of our team — not a bot. We listen, we understand, and we act.
If something isn't right, we will fix it. No excuses, no runaround — just a genuine commitment to making things right.
We aim to acknowledge every complaint within 2 hours and resolve it fully within 24 hours wherever possible.
"We would rather spend an extra hour solving your problem than leave you feeling let down. That's not just policy — it's who we are."
— The Rekey Customer Care Team
Our Complaints Process
Submit your complaint via this form, phone, or email
We acknowledge within 2 hours (business hours)
A dedicated team member contacts you directly
We resolve and follow up to ensure you're satisfied